100% Satisfaction Guarantee
At RichTex Fabrics & Furnishings, we take great pride in our craftsmanship and our service. Every drape, shade, or piece of custom décor is made with care in our local workroom in Alabama, and we genuinely want every client to be thrilled with the finished product.
Our Commitment to You
- Handmade Quality – Each order is carefully inspected and hand-finished before it leaves our workroom.
- Accuracy – We double-check measurements, pleats, linings, and finishes to ensure your drapes or décor meet the exact specifications you requested.
- Premium Standards – From high-quality fabrics to blind-stitched hems and weighted corners, your drapes are constructed to designer-level standards at a fraction of the price.
If Something Isn’t Right
We stand behind our work. If your order arrives with a defect in craftsmanship or materials, we’ll make it right. Whether that means repairing, remaking, or replacing the item, our team will work quickly to ensure you’re satisfied. Please call us as soon as possible if anything isn’t just right: 1-251-625-2889.
Return Options for Fabric & Custom Décor
Because of our 100% Satisfaction Guarantee, we do offer return options for fabric and custom décor. While most custom-made products are non-returnable with other companies, we believe in taking care of our customers. If there’s an issue, simply contact us—we’ll review your order and provide you with solutions, which may include repair, replacement, or return options when appropriate.
Why Customers Trust Us
Our loyal customers return again and again because they know they can count on:
- Honest, family-owned service.
- Transparent communication from start to finish.
- A true partner in creating beautiful, lasting custom décor.
At RichTex Fabrics & Furnishings, your happiness is our priority. That’s why we confidently offer our 100% Satisfaction Guarantee—because we believe you deserve drapes and décor you’ll love for years to come.
